Hi islandonthemoon,
First welcome!
What kind of internet access do you have? Do you have cable or DSL? I think in order to take video surveys, you might need to have fast internet connection.
Do you have problems all the time or just these two surveys? If you have no problem before, maybe it's just the problems of the two surveys?
Regarding OTX, I don't like them either, long surveys, repeated screening questions.. The only time I do their surveys now if via MyPoints, but that's because I still get 10 points even I disqualify...
