National Consumer Panel

by Mei Lynn last updated on April 12, 2014 7 comments

1 Star2 Stars3 Stars4 Stars5 Stars Rating: 4.00 /10 votes

Loading ... Loading ... National Consumer Panel (former Nielsen Homescan) is an unique panel in the way that members earn points by scanning the bar-codes of their purchases and transferring the data to Homescan data center. Members must do the scanning and transferring at least once a week to remain in the panel. Members also have the opportunity to take mail/paper and online surveys to earn more points.

Join Nielsen Homescan USA Homescan Canada Homescan UK Homescan AU

Compensation/Rewards
Earn Points for scanning purchases and answering mail/online surveys. Points redeemable for merchandise.

Age Requirement
18 Years of age. One account per household.

Open to Countries

United States, Canada, UK and Australia

My Experience
I was with Nielsen Homescan for a about a year around 2005 – It was an fun and Okay program and even though I quit after less than a year I was able to accumulate enough points to redeem a nice baking dish set.

The scanning bar-code part was not too bad , it was quick. However, it became tedious, and lot of work if you shop a lot at Walmart. For all other stores, the scanner can read price automatically, but not for Walmart – you have to enter price for every item you buy manually which is a pain.

I didn’t encounter any problems with the scanner scanning, just a couple of times had problem transferring the data (I used telephone to do the transfer), and had to keep trying until it went through.

I did like their mail/paper surveys and online surveys because they are very quick and easy. For mail surveys, you use scanner to scan/give your answers and online surveys are also short and fun. Mail and online surveys are great ways to accumulate points, plus members get extra points on their birthdays and for being on the panel for one year/two years and things like that, all these make points added up pretty fast.

As a member you do need to scan once a week to remain on the panel, you can always inform them if you aren’t be able to do the scan if you are away for vacations. They do provide petty good customer service if you have any problems with scanning and transferring etc.

Regarding their reward – Homescan program has  a reward catalog that lists all th merchandise you can redeem. There were many things on the catalog that I liked while I was on the panel, and eventually I saved enough points to get a baking set I really like and I am still using it.

After I while I was tired of scanning and manually entering prices (since I do lot of shopping at Walmart) and returned everything. I really hoped they can make scanning easy for Walmart otherwise I might just stayed ( In fact while writing this review, I think I might consider re-joining cause I have been shopping more at Kroger instead of Walmart. ), but I think it could be a pretty good gig for a teenager or even younger kids – there are many great toys for children on the reward catalog that they might want!

Sometime this year (2011) Nielsen Homescan USA changes their name to: National Consumer Panel. It works the same way as Homescan – members earn points scanning their purchases and taking surveys, and you can redeem your points for merchandise.

Overall I think National Consumer Panel (Nielsen Homescan) is a fun and Okay program. I do recommend them.

Join National Consumer Panel (Homescan USA)

Join Homescan Canada

Join Homescan UK (United Kingdom)

Join Homescan AU (Australia)

7 Comments

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  2. April Austen says:

    Nielsen Consumer panel home scanning
    I Do NOT recommend Nielsen consumer panel to anyone!
    we received our scanner but couldn’t get it to work back in the summer of 2013. They sent us a new scanner and another time new cables and it still didn’t work and so they sent us a bag to return the scanner in September 2013 having wasted hours scanning our shopping over the few months we had it.
    We returned it only to receive an abrupt phone call automated message in October 2013 demanding we return the equipment which I called and said we had done some weeks before.
    We have today January 17th 2014 had a Final Notice letter demanding the return of their equipment with the threat of them taking legal action and charging us for the equipment!
    I tried to call their helpline which gives you three options to choose from but each option takes you back to that same automated message offering the three options over and over again.
    I managed to search an alternative number for them through their press office and called to say yet again that I have returned their equipment 3-4 months ago!
    They told me the letters have been sent out in error and that they have had lots of calls today but NO apology!!
    We wont get anything for the points we had collected and I wish I’d never had anything to do with this rude officious company whose customer service leaves much to be desired!
    Don’t use them, it’s not worth the hasssle and threats!! here’s hoping this is the end of the matter and that they retract their threats made to us but somehow I fear this wont be the last of it. Please spread

    • Mei Lynn says:

      So sorry to hear your story April!! Wow! They certainly are not getting better, cause I have heard of people having the same issue as yours! Gee I was thinking to get back to them but looks like not so fast! I also hope they retract their threats and problem finally over. Good luck and thanks for sharing!

  3. carolyn golden says:

    I too was a member of Homescan which is now National Consumer Panel for many years. I would appreciate gift cards such as 5,10,25 dollars so that we could have more control of their useage. Since groceries have skyrocketed, this would surely help the consumer.

  4. DIERIGJ says:

    :-) I too have been very happy being a panel member for this company. It takes very little time each week. Multiple ways to earn points and cash out for great gifts. My list of gifts include a TOASTER OVER, DIGITAL CAMERA AND A HAND HELD VAC working my way to my next gift of WIRELESS HEADPHONES. Great customer support too! My new camera was damaged out of the box. It was replaced with a slight upgrade and took no time to exchange.

    Take the opportunity to join if you get the chance.

  5. Steevie123 says:

    :s i was with a site called shoppers hotline
    they went out of business and joined up with
    home scan shoppers hotline treated me so well they sent me checks throught the snail mail and only required me to scan items once a week or more. they had the best customer service after the shoppers hotline business folded up, they wanted me to recycle the scanning equipment i threw it in to the garbage i will miss the shoppers hotline business i have joined up with homescan
    shoppers hotline recommended that i join up
    with homescan i have applied long time
    ago i am waiting for an opening for me
    i hope so soon

  6. Carol Dingwell says:

    I have been with Homescan which is now called National Consumer Panel for over four years and have enjoyed being a member. I wish they would go to paypal payments instead of gifts but I have received some nice items. A coleman propane fry pan for camping, value $69. A set of T fal pans, value $100 and various smaller items. They have great customer service too.

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