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Focus Forward Online

Due to the non-payment issue I experienced and terrible customer support, I do not recommend Focus Forward.
focusforwardFocus Forward is an online paid survey panel by Focus Forward LLC, a New York based market research company that conducts nationwide recruitment for qualitative research. They reward members cash for completing online surveys and participating in online and offline and focus groups.

Focus Forward Rewards

  • Members earn points for taking regular online surveys, and points can redeemed for cash, paid by check, minimum cash out 20,000 points = $20
  • For online, in-person and telephone focus groups, you will be paid directly by check (no points involved)
  • Entry (entries) for Monthly Sweepstakes if qualify and complete a surveys. Some surveys may permit entry into the Monthly Sweepstakes to Participants that start the survey but do not qualify to complete the survey

Who Can Join Focus Forward Online

  • Must be 13 years old and up to join
  • Must be residents of United States

My Review of Focus Forward Online

Survey Frequency and Quality

They send out about 1 -2 regular surveys (surveys for points) per week. Most of their surveys pay 1000 points ($1) and require about between 15 to 30 minutes to complete.  I never qualified for their surveys. Those regular survey are not worth trying in my opinion.

Focus Forward also offers focus group opportunities, mostly online focus group project or telephone interviews. I have qualified and completed one online focus group.

Survey Credit and Payment

Focus Forward provides cash rewards for those participate their focus groups. They have online and telephone focus group opportunities and those pay, well if they really pay!  Even though I have been paid by them, but they never paid my last cash out. No response to my emails I even called them but they never called me back.

Member/Customer Support

I have contacted them regarding my membership and non payment issue, and got reply in 2-3 days for the login problem, but NEVER heard back from them regarding the payment issue.

<strong>Due to the non-payment issue I experienced and terrible customer support, I do not recommend Focus Forward. </strong>

9 thoughts on “Focus Forward Online”

  1. I would not reccomend them, I emailed them 3 months ago and still have not heard back from them. Terrible Customer Service.

    • I have to agree with you Justin. This company is very unprofessional. No payment, no replay for emails. They don’t have their own research facilitates like 20/20 Research and other reputable market research companies, they are pretty much just a middle man.

      • Ashley – I have done one focus group for them and they did pay me. However the last time I cashed out from my account, they never paid me. No response whatever to my emails and phone calls.

  2. I did not cancel my account.
    Still $1 in my account.
    I updated my enrollment, to accept offline focus groups.
    Maybe this will help.

  3. Thank you for your quick response. Yes, last night I had mailed them at the above link and it was returned to me with the notation “improper domain” (my email is aol, so this is a ? to me). I thought I would have to fax them today but in this mornings email their confirmation came through. I am accustomed to getting email instantly after purchasing or registering anything and theirs took several hours. It shows I have 0 in my account and am eligible for 0 surverys at this time so what can I do but wait and see? Thanks also for the reassurance; I am just starting this!

  4. Hi Diane,

    Sorry you have trouble with them…Don’t worry focus forward is a very legit survey company, and a good one who has many focus groups.

    I would suggest you email them (they have a contact page that lists email contact such as help@focusgroupsonline.com) and tell them you registered but didn’t receive confirmation email.

  5. I used the link above to register with Focus Forward who asked for more information than other sites where I registered. I completed the process; the instructions from them were to click on the email they sent me. But they did not send any! I have checked all my folders; it is not there. I am concerned about where all the information I provided them with has gone.

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